Contact the Chalet

Got a question, a bug report, or just want to say hello? Send us a message — we reply within 24 hours on weekdays.

Send a Message

Response time Within 24 hours on weekdays

Registered office 741 Castle Terrace, Manchester, M1 9LF

Company Aveyron Chalet Studios Ltd | 42172071

I found a bug in one of the games.

Email support@aveyron-chalet.com with the game name, your browser, and what happened. We investigate all reports.

My Embers disappeared after refreshing.

Embers reset on each new session by design — it's part of how the free-play model works. A fresh 5,000 Embers are granted each time.

How do I request data deletion under GDPR?

Email support@aveyron-chalet.com with the subject "Data deletion request". We process requests within 30 days.

I need responsible-play support.

Please visit our Responsible Play page. The National Gambling Helpline is 0808 8020 133 — free and confidential.